Refund & Cancellation Policy

1. Nature of Service

SparrowiMailer, operated by individual trainer Shubham Kumar Tiwari, offers digital training services such as live online classes, recorded sessions, and educational resources related to email marketing. These are intangible, digital services and not physical products.[web:116][web:122]

2. General Refund Policy

Since training content (live or recorded) can be accessed and consumed digitally, fees are generally non‑refundable once access to a batch, session, or course has been granted, except in limited cases mentioned below. Learners are encouraged to review the program details carefully and clarify doubts before making payment.[web:122][web:127]

3. Eligibility for Refund

Refunds may be considered only in the following situations:

• Duplicate payment for the same training program or slot.[web:123]
• Payment successful but no access details (such as meeting link or login) are shared within a reasonable time and support does not respond within 7 business days.[web:123]
• A scheduled batch is cancelled by us and no alternate batch or reschedule option is offered.[web:121][web:126]

In such cases, a refund request must be raised within 7 days from the date of payment or scheduled start date, whichever is earlier.[web:117][web:123]

4. Non‑Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after enrolling once access has been provided to live sessions or recordings.[web:125][web:133]
• Non‑attendance or partial attendance of classes due to the learner’s personal reasons, schedule issues, or technical issues on their side.[web:124][web:131]
• Expectation of guaranteed results such as income, specific business growth, or deliverability improvements.[web:122][web:127]
• Violation of terms, misuse of content, or sharing of paid materials without permission.

5. Rescheduling & Transfers

Where possible, instead of a refund, learners may be offered a one‑time option to shift to another batch or date, subject to availability and at the discretion of the trainer. Any such reschedule is a goodwill measure and not an obligation.[web:121][web:129]

6. How to Request a Refund

To request a refund in eligible cases, email us at info@sparrowimailer.com with:

• Your full name and registered email ID.
• Payment screenshot, transaction ID, and date of payment.
• Program / batch name and clear reason for the request.

Requests will typically be reviewed within 3–7 business days, and approved refunds (if any) will be processed back to the original mode of payment as per the timelines of banks or payment gateways.[web:119][web:125]

7. Chargebacks

Learners are requested to contact us first to resolve any payment issues. Initiating a chargeback with the bank or payment provider without attempting to resolve the issue with us may be treated as misuse, and access to present or future training may be restricted.[web:127][web:130]

8. Policy Updates

This Refund & Cancellation Policy may be updated or modified at any time. The latest version will always be available on this page. Continued use of the website or enrolment in training after changes are posted will be considered acceptance of the updated policy.[web:127][web:135]

9. Contact Us

For any questions or clarification about this policy, please write to info@sparrowimailer.com.

Effective Date: 16/06/2025 (subject to change as services evolve).